Terms And conditions and Privacy

Last Updated: 14th July 2025

1. Introduction

1.1. These Terms and Conditions and Privacy Policy (“Agreement”) govern your access to and use of the Montagu Pty Ltd website (https://montagu.company) and associated services (collectively, “Website”). Montagu Pty Ltd (ABN: 79634558624, “we,” “us,” “our”) is located at 16-22 CHURCH ST HAWTHORN, Victoria 3122 Australia, and operates the Website and publishes two newsletters: 10almonds and Devoted Grandma. Montagu Pty Ltd trades under Montagu Publishing, 10almonds and Devoted Grandma.

1.2. By visiting the Website, subscribing to our newsletters, or communicating with us via WhatsApp or other channels, you accept and agree to this Agreement in full. If you do not agree, please discontinue use immediately.

2. Definitions

  • Content: text, images, graphics, audio, video, code, or other materials on the Website.
  • User Data: any information you submit to us, including personal information, usage data, and metadata.
  • Services: newsletters, communications via email or WhatsApp, customer support, and any other offerings.

3. Website Use

3.1. Permitted Use: You may access and use the Website for your personal, non-commercial use only.

3.2. Prohibited Conduct:

  • Copy, reproduce, distribute, or create derivative works without authorization.
  • Use automated means (scrapers, bots) to access or collect data.
  • Introduce malicious code or attempt unauthorized access.
  • Publish or transmit content that is unlawful, defamatory, obscene, or infringes third‑party rights.
    3.3. Intellectual Property: All trademarks, service marks, logos, and copyrighted material on the Website are owned by Montagu Publishing or its licensors. No rights are granted except as expressly set out in this Agreement.

4. Account Registration

4.1. To subscribe or access certain features, you must provide accurate registration details.

4.2. You are responsible for maintaining the confidentiality of your account credentials and activity under your account.

4.3. You agree to notify us immediately of any unauthorized use or breach of security.

5. Newsletter Subscriptions & Communications

5.1. Email Newsletters: By subscribing, you consent to receive regular email communications related to 10almonds and/or Devoted Grandma. Each email includes an unsubscribe link.

5.2. WhatsApp Messaging:

  • Opt‑In: You must explicitly consent to WhatsApp communications by checking an opt‑in box or similar method.
  • Template Messages: All proactive notifications (e.g., welcome messages, issue alerts) use WhatsApp‑approved message templates.
  • Opt‑Out: At any time, reply “STOP” or contact us via the Website to withdraw consent. We will cease messaging within 24 hours.
    5.3. Support Channels: You may contact customer support via WhatsApp or email (hello@montagu.company). Support hours: Monday–Friday, 9 AM–5 PM AEST.

6. WhatsApp Business Policy Compliance

6.1. Business Identity: Our WhatsApp Business Profile displays the legal business name, logo, and contact information matching this Website.

6.2. Message Quality: We ensure relevance, accuracy, and clarity; avoid unsolicited or repetitive marketing content.

6.3. Prohibited Content: We do not promote or facilitate transactions involving prohibited goods/services (e.g., weapons, alcohol, tobacco, adult services, unlicensed medical products, virtual currencies).

6.4. Data Handling: Phone numbers and chat logs are treated as personal data under this Agreement; we do not share them with third parties without consent.

7. Privacy Policy

7.1. Information We Collect:

  • Directly Provided: name, email, phone number, preferences, correspondence.
  • Automatically Collected: IP address, device/browser information, cookies, usage analytics.
  • Third‑Party Sources: payment processors, marketing platforms, social media integrations.
    7.2. Use of Information: to deliver Services, personalise content, perform analytics, comply with legal obligations, and protect against fraud.
    7.3. Legal Basis: processing is based on your consent, contractual necessity, legitimate interests (e.g., improving Services), or legal obligations.
    7.4. Data Sharing:
  • Service Providers: ConvertKit, Make.com, D7 Networks (WhatsApp integration), Google Analytics, and other processors under data‑processing agreements.
  • Legal Requests: when required by law or to protect rights.
    7.5. International Transfers: Some data may be processed outside Australia. We implement Standard Contractual Clauses or equivalent safeguards.
    7.6. Data Retention: We retain personal data for as long as necessary for the purposes collected, plus up to five years thereafter or as required by law.

8. Cookies & Tracking Technologies

8.1. We use cookies and similar technologies to enable functionality, measure performance, and deliver targeted content.

8.2. You can manage preferences via a cookie banner or browser settings. Disabling cookies may affect site functionality.

9. Security Measures

9.1. We employ technical and organisational safeguards, including encryption (TLS), access controls, and secure hosting.

9.2. While we strive to protect personal data, no system is completely secure. You acknowledge and accept this risk.

10. Third‑Party Content & Links

10.1. The Website may contain links to third‑party sites. These are provided for convenience; we do not endorse or control content or policies of external sites.

11. Intellectual Property & User‑Generated Content

11.1. Our Copyright: All Site Content is owned or licensed by us. Unauthorized use is prohibited.

11.2. Your Submissions: When you submit feedback, comments, or user‑generated content, you grant us a worldwide, royalty‑free, perpetual license to use, reproduce, and distribute it.

12. Disclaimer of Warranties

12.1. The Website and Services are provided “as is” and “as available” without warranties of any kind, express or implied.

12.2. We disclaim warranties of merchantability, fitness for a particular purpose, accuracy, and non‑infringement.

13. Limitation of Liability

13.1. To the maximum extent permitted by law, our liability for any loss or damage arising from your use of the Site or Services is limited to the amount you paid us in the last 12 months (or AUD $100, if greater).

13.2. We are not liable for indirect, incidental, or consequential damages.

14. Indemnification
You agree to indemnify and hold harmless Montagu Publishing, its officers, directors, employees, and agents from any claims, liabilities, damages, and expenses arising from your breach of this Agreement or your use of the Site.

15. Changes to This Agreement
We may revise this Agreement at any time. Updated versions will be posted on the Website with a revised “Last Updated” date. Your continued use constitutes acceptance of the changes.

16. Governing Law & Dispute Resolution
This Agreement is governed by the laws of Victoria, Australia. Any dispute shall be resolved by courts of Victoria.

17. Contact Us
For questions or requests regarding this Agreement or your data rights, please contact: